FAQ
We hope this helps you find your way to us. You can always call our 24 hour hotline if you have more questions. Our in home consultations are always FREE!
Welcome to Magnolia Grace Senior Care FAQ’s.
Is Magnolia Grace licensed?
Yes, we are licensed, bonded, and insured to provide peace of mind for you and your loved ones.
How do you screen your caregivers (CNAs and PCAs)?
The Magnolia Grace team is screened using a six-step process. First, Federal and State background checks are conducted. Then references are checked, followed by an in-person interview and verification of their education and training. Finally, a second interview, this time with the CEO of Magnolia Grace, is required.
What do Magnolia Grace's services cost?
How long do your contracts stay in effect?
Can I cancel a contract?
Do you provide free in-home consultations?
Do you accept long-term care insurance?
How do I schedule a consultation?
Do you have a family portal?
Yes, we do. Families can log into our CRM system, called AxisCare, to view their loved one’s schedule, caregivers, notes, and daily ADLs. There, they can also find any forms or documents related to care.
Are fees due up front?
What if I want to change caregivers?
No problem! We want your caregiver to be the perfect match.